Client Experience
To ensure a seamless and elevated event experience, please review our policies and procedures below.
Our Commitment
At Charlessia Designs, we are committed to creating intentional, elevated experiences tailored to each client’s vision. To ensure a seamless design process and successful event execution, please review the following policies and procedures.
Booking & Retainers
A signed contract and non-refundable retainer are required to secure your event date and begin the design process.
Retainers are applied toward your event balance and are non-transferable.
Dates are not reserved until both the contract and retainer have been received.
Payment Schedule
Remaining balances are scheduled based on your event date.
Final payments are due no later than 21 days prior to the event unless otherwise stated in your contract.
Late payments may result in delays, cancellation, or additional fees.
Design & Creative Direction
Each event is custom designed based on the client’s vision, budget, venue logistics, and overall guest experience goals.
Charlessia Designs reserves creative direction rights to ensure the final design remains cohesive and aligned with the approved concept.
Inspirational photos are used as reference points and may not be replicated exactly.
Rental Items
All rental items remain the property of Charlessia Designs unless otherwise stated.
Clients are responsible for ensuring rental items are protected from damage, theft, weather exposure, or misuse during the event.
Damaged or missing rental items will result in replacement fees.
Setup & Breakdown
Setup and breakdown times will be coordinated in advance based on venue requirements and event logistics.
Clients are responsible for ensuring venue access is available during scheduled installation and breakdown windows.
Charlessia Designs is responsible only for the breakdown and removal of items provided by our company.
General venue cleanup is not included unless otherwise agreed upon in writing.
Cancellations
Payments made toward custom products, specialty items, florals, and production materials are non-refundable.
In the event of cancellation, payments already made may be retained based on work completed and materials purchased.
Photography & Marketing
Charlessia Designs reserves the right to photograph completed event designs for portfolio, website, and marketing purposes unless otherwise requested in writing.
We value collaboration, communication, and creating meaningful experiences for every client. Thank you for trusting Charlessia Designs to bring your vision to life.
📧 [email protected]
📍 Charlotte, NC
📞 (980) 643-8778